Join us on our mission to make absence matter
Be part of a best-in-class software, with a best-in-class team to match. Explore our company culture and current vacancies below.
View our current job openings at edays
About edays
At edays, weâre on a mission to transform how organisations manage absence. Trusted by over 1,400 companies across 120 countries and available in 25 languages, our platform is one of the leading absence management solutions, with lots more to come!
But what really sets us apart? Our people.
Weâre a human-centred business where you can truly be yourself. No politics, no egosâjust one team working together to create something exceptional. Whether youâre celebrating a win at work or taking time to recharge, we support you to live your best life.
The Role
Weâre looking for a tech-savvy Customer Support Specialist to join our growing team.
Youâll be the first point of contact for our global customers, helping them get the most out of our software. This is not your typical support roleâour system is feature-rich and technical, so youâll need to be confident navigating software, troubleshooting issues, and learning new technologies.
From answering day-to-day queries to investigating more complex issues involving APIs, integrations, and databases, youâll play a key role in delivering a world-class support experience.
What Youâll Be Doing
- Acting as the first point of contact via phone, email, and our support portal
- Managing customer queries from initial contact through to resolution
- Troubleshooting issues across a SaaS platformâincluding technical investigations (full training provided)
- Working with APIs, integrations, and SQL/database queries as you develop in the role
- Collaborating closely with our Development team to resolve complex issues
- Keeping customers informed with clear, timely updates
- Identifying recurring issues and helping improve our product and processes
- Maintaining accurate records and documentation
- Staying up to date with system updates and new features
About You
To succeed in this role, youâll need to be both customer-focused and technically confident.
Essential:
- At least 2 yearsâ experience in a customer-facing role (ideally in technical or application support)
- A tech-savvy mindset â comfortable learning new systems, tools, and technologies
- Strong understanding (or willingness to learn) of SaaS or web-based platforms
- Excellent communication skills across phone, email, and online tools
- Highly organised with the ability to manage multiple queries at once
- A natural problem-solver who stays calm under pressure
- Proactive, self-motivated, and a strong team player
Desirable:
- Experience with APIs, integrations, or SQL/database queries
- Previous experience supporting software or SaaS products
We believe in supporting our people just as much as our customers.
Youâll get:
- 28 days annual leave + bank holidays
- 2 additional wellbeing âMEâ days
- Enhanced maternity & paternity leave
- Company pension & life insurance
- Paid volunteer time
- Referral programme
- On-site parking
- Flexible / hybrid working options
- A strong learning environment with real opportunities to grow
Ready to Apply?
If youâre someone who enjoys solving problems, working with technology, and delivering exceptional customer experiences, weâd love to hear from you. Please email a covering letter and your CV to hannah.bramley@e-days.com.
OUR MISSION
To provide a comprehensive and user-friendly absence solution for medium to large organisations. We focus on providing customers with a flexible way of managing people for the benefit of both the employer and the employee.
Positivity
We all need time off to recharge or recover. We help make absence and leave a positive experience.
Laser focus
We are specialists who make absence better for HR, payroll, finance, managers, and employees.
Insights
We want to help organisations unearth insights that drive healthier and more productive workforces.
WORKING AT EDAYS
What it means to be part of the edays team
A growing SaaS business
edays is the worldâs smartest absence management software. Over 1,400 companies across 120 countries, in 25 languages, trust edaysâ world-class platform to deliver absence management in their organisations. We exist to transform the worldâs approach to absence and to change how businesses and their people experience it.
We remain a small team with big ideas, so weâre agile and have collaboration at the heart of everything we do. We want the careers of our employees to grow as we do, so weâre committed to nurturing and providing opportunities for development.
A culture built around the real you
Weâve worked hard to cultivate a culture where everyone has a sense of belonging; thereâs a place for the real you here at edays. We know that our team are real people with real lives, and we like to recognise the moments that matter to them, whether thatâs winning at work or taking time off to recharge.
There are no politics or cliques; everyone is celebrated for their differences and we know that everyone plays a critical role in making the magic happen for our customers, and for us.
Flexible working in a hybrid world
We exist to promote happier, healthier and more productive employees for our customers, from helping them to reduce absence rates and burnout, to curating positive attitudes and processes around holiday and leave.
So we simply practise what we preach. We are driven by work output, rather than time input, and we have embraced the modern way of working. Our team is based all over the UK, and we operate a hybrid working policy where the team is encouraged to collaborate in our Nottingham office on a regular, flexible basis.
WORKING AT EDAYS
Benefits youâll gain when joining our team
We know the importance of time off
As a business who lives and breathes absence, we understand the importance of time away from work. Therefore, our employees are entitled to a range of different leave types:
- 28 days annual leave plus bank holidays
- 2 additional âmeâ days
- 2 volunteering days
Supporting your wellbeing
We understand the importance of supporting wellbeing, and aim to provide employee benefits that enhance this. These include:
Flexible working to suit you
We’ve embraced the hybrid world of work and want to ensure our team can work in the way that suits them best. Our approach to working is:
Getting the best out of everyone
We exist to create happier, more productive workforces, and we want to offer benefits that encourage this in our own team too. So we also offer:
OUR VALUES
Being at edays means living our values
Trailblazer
We are industry leaders â we do it best! This mindset means we are always striving for innovation and continuous improvement, so we remain at the forefront of leading absence and leave management technology.
Empower
We all have a voice at edays! We empower each other to achieve â we listen, we collaborate, we recognise everyoneâs contribution and celebrate the successes of individuals and the bigger team.
Belonging
We share a sense of belonging â of being accepted, valued, and included at edays. We welcome everyoneâs uniqueness and appreciate the value we all contribute to our success.
Impact
We are proud to make a positive impact for our customers and their employees, the industry, our company and the communities we serve. We will listen and collaborate with colleagues, customers, stakeholders and the industry, and use our expertise to deliver real benefits.
Energy
Energy is the fuel of our work â we bring enthusiasm and passion, we take responsibility, we keep focused and we have fun as we deliver great results.
Join our team
We’re always on the lookout for talented people to join our team! Contact us if you feel you have the skills and experience we need.