• Holiday booking
  • Auto calc rules
  • Absence tracking
  • Reporting

Overview & Challenge

The International Air Transport Association (IATA) adopted e-days’ absence management solution in July 2019 to replace a system that wasn’t ready-made for tracking and consolidating absence data from across the world.

IATA operates on a global scale, working across 56 countries and acting as the trade association for the majority of the world’s airlines. As you can imagine, tracking employee absences of all types over so many different territories worldwide represents a huge administrative challenge, and requires a solution that is able to provide overviews, reporting, and accommodate the variety of regulations for each country.

Before deploying e-days, IATA was using another online tool. However, the system was not specifically designed for absence management, and, furthermore, it wasn’t being used in a number of countries. The lack of a global outlook meant that it took considerable time for a central team to obtain and collate all of the necessary absence information to report to IATA management.

We were using an online system, but it wasn’t easy and intuitive for our employees and managers because it wasn’t an absence management tool – it’s mainly known on the market as a ticketing tool. Some of our locations weren’t using it at all. That’s why, when we had to consolidate data, it was a challenge taking us from some days to several weeks to provide the overview and numbers required.

Liia Rikson, HR Technology Manager
International Airport Transport Association

The Solution

In August 2018 IATA embarked into full scope Cornerstone OnDemand deployment journey. Cornerstone partnering with e-days presented an opportunity to deploy its global absence management system.

In particular, the tool would be used to collate and track absence data globally, simplify leave booking processes for employees, and give full visibility to the managers, HR and IATA management.

The Results

16 months on from the implementation of e-days’ global absence management solution, IATA is reaping the benefits.

For a global company, having a global tool has been paramount to enhancing, in particular, the visibility aspect of tracking and managing absences. Not only is it simple for employees to book planned and unplanned leave of absences, but there is also visibility for managers and teams, who can see when team members are in or out. This makes it easier to agree the work schedules. Employees have been able to adapt quickly to using the system.

For the system admins, the solution has allowed to manage different leave types on different country templates effectively taking into account specific local requirements for absence bookings and approvals. e-days reporting functionality has enabled to set-up necessary reports that are shared with payroll teams to process f.e. overtime requests in a timely manner. The IATA HR team is impressed with the e-days support team, who have been on hand to respond to challenges, requests, and functionality concerns whenever needed, and supported the implementation every step of the way.

These benefits for both employees and admins are helping to optimize efficiency and management.

Looking ahead, IATA will strive to continue using the system with the same level of confidence and maintain continued cooperation with the e-days support team to further develop its capabilities.

Liia Rikson, HR Systems Manager – Internation Air Transport Association

“What I really enjoy is the visibility. As an employee, the moment I’m logging in I know immediately, OK, I have this number of annual leave days remaining. With our previous tool, there was always a question whether the number shown was correct or not. As System Admin, it’s a pleasure to work with e-days. Proper system set-up and efficient support provided by the e-days support team allow me to concentrate on other tasks that are adding value to the business.”

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