Case study
See Tickets: Evolving absence beyond paper & spreadsheets
See Tickets were using manual paper processes to manage holidays, which was causing them problems when it came to process holiday requests.
How edays transformed the way we approach absence.
Saved time & admin
Calendar integration
Full workforce visibility
Auto leave calculations
Overview
See Tickets retail and distribute millions of tickets each year for music, festival, exhibition, dance and clubs, sport, comedy, and theatre events. See Tickets were using manual paper processes to manage holidays, which was causing them problems when it came to processing holiday requests.
See Tickets were extremely happy with the smooth implementation of the whole system, which now gives them improved visibility of employee absences thanks to the integration with Outlook.
The Challenge
See Tickets were using a manual paper process for the past ten years before approaching edays. As the company continued to grow the challenge of maintaining a paper process increased, with struggles to process requests in a timely fashion.
On top of this, there was a real need to provide organization-wide transparency of holiday calendars to allow for greater visibility to ease team and workload planning.
The Solution
Whilst scoping a solution, edays impressed from the outset, within a week of engaging with our sales consultant, a meeting had been arranged, a demo delivered, and a trial system deployed for See Tickets to test the suitability of the edays solution.
When it came to launching edays, See Tickets found the process incredibly simple and commented that the edays support team made the deployment as simple as possible by assisting at every key step along the way.
With edays being a cloud-based solution, See Tickets were also delighted to not have to involve their IT team at any point in the project, allowing them to get on with business-critical tasks at hand.
The Impact
See Tickets commented that one department head remarked “Does it sound sad that I’m so excited by this solution”, highlighting how important automating absence management was and the impact the edays have had on the organization.
See Tickets have found edays support team particularly impressive, noting that any questions are issues tend to be resolved within a couple of minutes of getting in touch.
edays also successfully integrated See Tickets system with their employee’s Outlook calendar, to improve visibility and place accountability with individual employees when it comes to keeping track of their holiday allowance and upcoming absences.
