McClures: Accessible absence intelligence spearheads wellbeing

W McClure Ltd is a family-run food wholesaler that delivers fresh, ambient, and frozen foods to the catering industry. They first implemented edays to replace an absence management solution that was not user-friendly and inflexible to their needs.

By using edays, W McClure Ltd can now conveniently check and obtain absence data through one screen and offer expert medical advice to ill employees at the click of a button. Since implementation, their workforce has been highly engaged with the platform, offering extremely positive feedback.

Over the years W McClure Ltd has worked to develop engaging and streamlined absence management processes for their workforce, embracing the fact that it’s vital for any business.

Initially, W McClure Ltd used a spreadsheet-based system which required the work of several employees to maintain. Even with so many people maintaining these sheets, it was still open to error as incorrect values could be input, and paper holiday request forms would go missing.

After acknowledging that this manual system was hindering their business, W McClure Ltd took a step forward and implemented an HR system to address these issues. They looked at a few options including edays but first opted to go with another vendor.

However, upon further inspection, they found that the system they selected was not very user-friendly and that their workforce was not fully engaging with it. Employees found it hard to navigate and the quality of absence information it provided to HR was not very good or easy to understand.

To face these challenges head-on, W McClure Ltd decided to come back to edays and work on a project to improve their absence management processes. The project had two main drivers.

The first driver was to implement a solution that managers, employees, and HR were all fully engaged with due to its ease of use.

The second was to introduce a solution where all absence information/data could be collated and reported on conveniently through one dashboard.

Since the edays system has been implemented, W McClure Ltd has received great feedback from its workforce, with managers and employees feeling fully engaged with the system. The HR team can now easily access all the absence information they need, all through one screen.

W McClure Ltd has also been impressed by edays NHS wellbeing module, citing it as a great benefit to their workforce. To add to this, they have made recommendations to the module that were implemented system-wide within minutes of receiving their feedback, a glowing testament to edays amazing response time and willingness to adapt to the needs of their customers.