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Head over to our support portal where you can raise support requests and view our in depth product walkthrough guides.
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See how edays can add value to your business. Our team of experts are here to give you all the information you need.
Whatever your enquiry, just drop us a line using the form below and someone will be in touch.
FREQUENTLY ASKED QUESTIONS
Your questions, answered
What if I have fewer than 50 employees?
We’d love to offer edays to you, however, please note there’s a minimum purchase price of £1200 which covers 50 licenses. We have many growing customers who fall into this category, if you want to join this group then get in touch and we’ll come back with the next steps!
What makes edays different to other HR solutions?
Firstly, we focus on just absence management. This means we offer a best-in-class solution with more depth and functionality in absence management compared to other HR system providers.
Secondly, we complement your existing tech stack with tailored integrations with HRIS, operations, and finance systems. This allows businesses to integrate systems to help meet strategic objectives. Click to learn more about our integrations.
Thirdly, ask our partners. We have partners across the globe… did we mention we have customers in over 120 countries who use edays as an integrated part of their solution, complementing their functionality to create value for their customers.
Finally, we are best-in-class in every aspect. 95% of our customers recommend edays and we have an average rating of 4.6/5 on Reviews.IO and 4.6/5 on Capterra.
What support do you offer?
We have a modern support portal with integrated knowledge base. If you are unable to find what you need, then the support desk can help you get through the issues. Whether it is just using the ticketing system or it needs a video call, our team is ready to help.
For less urgent issues, perhaps you need some help with additional licenses, or would like some more information on a new feature, then the Customer Success Team is there to help. For customers with more than 200 licenses, you will have a dedicated Customer Success Manager, while those with fewer than 200 licences will benefit from our Tech-Touch Customer Success programme.
If you need more training, or perhaps you are expanding into new countries or regions, then our Professional Services team are always on hand to provide expert help.
How does your pricing work?
Our best-in-class solution is built from the ground up based on your requirements as a business. From the number of employees you have to the number of countries you operate in, every business is different. That’s why we take the time to truly listen to your absence challenges to provide a tailored price based on your needs. Plus, we don’t charge for features you don’t need!
What are the optional features?
We have many optional features which are frequently being added to, for example:
- Employee directory
- Document store
- Time submission
- Advanced analytics
- Test / staging system(s)
Talk to your sales advisor or partner to see which may be right for you.
Are there any additional or hidden charges?
No. Everything from implementation, license fees, support and more are rolled into a single transparent price.
How secure is edays?
The security of our customer’s data is our top priority. We are ISO 27001 certified and data is stored on the Microsoft Azure cloud platform. All data is encrypted at all times, both at rest and in transit using the most modern encryption standard and algorithms. For more information, click here to head over to our Security Section.