FAQ's

New to e-days? Hopefully we can answer your questions below

Tracking and reports

Can absence be recorded and requested in hours?

Yes. e-days allows you to configure all absence types to be recorded in hours, days or half-days, with customisable settings for different working patterns (i.e. shift work, part-time staff etc.) Find out more about e-days holiday management features.

Does e-days calculate the Bradford Factor for staff absence?

Yes. If enabled e-days automatically calculates an on-going Bradford Factor score for every staff member, and if turned on, can display live scores on users individual profiles. If you do not use the Bradford Factor, this feature can be turned off at the click of a button. Learn more about the Bradford Factor Calculator

Can we manage any type of leave or absence?

Yes. e-days allows you to track any type of planned (e.g. holidays, maternity leave, medical appointments, business trips, TOIL etc.) or unplanned absence (e.g. sickness, compassionate leave, unpaid leave etc.) in a single system. You can also create custom absence types specific for your organisation and define rules for how these are to be used and recorded.

Watch our demo videos to see how these are recorded or learn more about our leave planner and sickness tracker.

Can e-days replace our return to work paper form?

Yes. e-days provides online return to work forms that allow you to document your process and store this information securely against individual staff records. Now managers have instant access to historical absence data and supporting documentation for returning to work interviews.

How flexible is e-days in terms of adding custom absence types?

e-days supports all custom absence types, allowing you to add as many types as you’d like and define rules for how these are to be used and managed. This is just one example of the flexible features e-days has. For a full list of tracking features, see the full list of e-days features.

Can I easily identify trends in employee absence?

Yes. e-days powerful analytic features allow managers to generate comprehensive absence reports at the click of a button and export the data to excel for further analysis. A reports dashboard providers managers with a graphical overview of absence trends via graphs and charts that track the cost of absence, absence types, absence levels etc. across teams and departments. Now you can better understand absence for more informed decision making. Learn more about our absence alerts features.

Will the system alert me if any absence triggers occur?

Yes. You can configure system alerts to trigger if specific absence conditions are exceeded and automatically notify specified individuals via email immediately. Find out more about e-days holiday tracker.

Can staff access their records at any time?

Yes. As a web-based system, e-days can be accessed 24/7 meaning staff always have access to their absence records and online staff holiday booking process. And, authorised users can export specific absence data from the system at any time.

Users and requests

Can the system manage public holidays for different locations or countries?: Yes. All annual public holidays and company grace days can be managed separately by location or department. See staff holiday planning features.
Can e-days handle staff who works on shift patterns?: e-days caters for all working patterns, allowing you to assign rota patterns on a individual, team or department basis. With e-days you have the flexibility to manage part-time and rotating shift patterns in a single system. All entitlement balances are pro-rated and tracked accordingly.

Configuration

What is required to set e-days up?: Not much. Because e-days is accessed through a standard internet browser, it doesn’t require any software downloads. The system is securely hosted and maintained by us making it extremely to setup remotely. All we require from you is your staff data and current absence records and we’ll take care of the rest.

Technical specification

Where is my data stored and how secure is it?

Your data is stored on the world-leading Microsoft Azure cloud platform. By default, we use UK datacentres – UK South (London) and UK West (Cardiff), UK South being the primary location, with backups stored in UK West.

All of your data is encrypted at all times, both at rest and in transit using the most modern encryption standards and algorithms.

For further details on data security, please contact us on +44(0)330 300 3403

Subscriptions and pricing

Is there a fee if we wanted to end our subscription?

e-days is offered on an annual subscription basis, meaning charges are made up front for an initial 12month period and renewed annually.

Pricing Plans

At the end of your annual subscription, if you do not wish to continue with e-days, there are no exit fees. Simply get in touch to let us know.

Help & Support

Is customer support included, and how is it handed?

We have a dedicated support team at e-days that are available via email, phone, and via the e-days client management system.

We also have an online help portal built into the e-days system, as well a client management team.