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Frequently Asked Questions

Can absence be recorded and requested in hours?

Yes. Edays allows you to configure all absence types to be recorded in hours, days or half-days, with customizable settings for different working patterns (i.e. shift work, part-time employees, etc.)

Find out more about our holiday management features.

Does Edays calculate the Bradford Factor for employee absence?

Yes. If enabled, Edays automatically calculates an ongoing Bradford Factor score for every employee, and if turned on, can display live scores on individual profiles. If you do not use the Bradford Factor, this feature can be turned off at the click of a button.

Learn more about the Bradford Factor

Can we manage any type of leave or absence?

Yes. Edays allows you to track any type of planned (e.g. holidays, maternity leave, medical appointments, business trips, TOIL, etc.) or unplanned absence (e.g. sickness, compassionate leave, unpaid leave, etc.) in a single system. You can also create custom absence types specific to your organization and define rules for how these are to be used and recorded.

Learn more about our holiday booking system and sickness tracker.

Can Edays replace our return to work paper forms?

Yes. Edays provides online return to work forms that allow you to document your process and store this information securely against individual employee records. Now managers have instant access to historical absence data and supporting documentation for returning to work interviews.

How flexible is Edays in terms of adding custom absence types?

Edays supports all custom absence types, allowing you to add as many types as you’d like and define rules for how these are to be used and managed. This is just one example of the flexible features Edays has.

For a full list of tracking features, see the full list of Edays features.

Can I easily identify trends in employee absence?

Yes. Edays’ powerful analytic features allow managers to generate comprehensive absence reports at the click of a button and export the data to excel for further analysis.

Reporting dashboards provides managers with a graphical overview of absence trends via graphs and charts that track the cost of absence, absence types, absence levels, etc. across teams and departments. Now you can better understand absences, allowing for more informed decision-making.

Learn more about our absence alerts features.

Will the system alert me if any absence triggers occur?

Yes. You can configure system alerts to trigger if specific absence conditions are exceeded and automatically notify specified individuals via email immediately.

Find out more about the Edays annual leave tracker.

Can employees access their holidays and entitlement at any time?

Yes. As a web-based system, Edays can be accessed 24/7 meaning employees always have access to their absence records and can check their entitlement through our annual leave tracker. And, authorized users can export specific absence data from the system at any time.

Is Edays capable for international organisations with teams in different countries?

Yes. Edays is built from the ground up to be globally capable of organizations that operate in different territories and countries. What’s more, Edays is available in over 36 languages.

Learn more about our global capability here.

Can the system automatically calculate holiday entitlement public holidays for different locations or countries?

Yes. All annual public holidays and company grace days can be managed separately by location or department.

Can Edays handle employees who works on shift patterns?

Edays caters to all working patterns, allowing you to assign rota patterns on an individual, team, or department basis. With Edays, you have the flexibility to manage part-time and rotating shift patterns in a single system. All entitlement balances are pro-rated and tracked accordingly.

What is required to set Edays up?

Not much. Because Edays is accessed through a standard internet browser, it doesn’t require any software downloads. The system is securely hosted and maintained by us, which means it can be set up remotely. All we require is your current absence records and we’ll take care of the rest.

How soon can I get Edays up and running in my organization?

This very much depends on the complexities of your requirements as well as how soon data can be provided. However, for companies sized under 500 with minimal complexities, we get companies up and running within 30-days on average.

Can Edays connect and work with my existing systems?

Yes. The unique flexibility of our system means we’ve helped complement and improve existing systems for our customers, including ERP systems (SAP, Oracle), Payroll (Sage), and core HR systems (Workday).

Learn more about our integrations here.

How is data stored and will it be safe?

Data is stored on the world-leading Microsoft Azure cloud platform. By default, we use UK datacenters – UK South (London) and UK West (Cardiff), UK South being the primary location, with backups stored in UK West.

All of your data is encrypted at all times, both at rest and in transit using the most modern encryption standards and algorithms.

Learn more about our data and system security here.

Is there a fee if we wanted to end our subscription?

Edays is offered on an annual subscription basis, meaning charges are made upfront for an initial 12 month period and renewed annually.

At the end of your annual subscription, if you do not wish to continue with Edays, there are no exit fees.

Is customer support included, and how is it handed?

Yes, we’ll always support our customers and want them to get the very best experience of using Edays.

We have extensive FAQs and support documentation so that our users can self-help and we have a dedicated 1st, 2nd, and 3rd line support team, accessible via our online customer portal: https://support.e-days.com/support/home